Returns Policy

Faulty or incorrect items

If an item arrives faulty, damaged, or different from what you ordered, contact us within 7 days of delivery with your order number and a description (photos help). We'll arrange a repair, replacement, or refund - your choice, once we've confirmed the fault.

Change of mind

For unopened items in their original packaging, contact us within 14 days of delivery to arrange a return. Return shipping for a change-of-mind return is the buyer's responsibility unless the item was faulty or incorrect.

What isn't covered

• Items installed or used beyond testing for fit/function.
• Cable, ties, glands, and other consumable items once opened.
• Damage caused after delivery (installation error, misuse, weather exposure beyond the product's rating).

Bulk and trade orders

Bulk orders placed under a trade account follow the terms agreed for that account. If nothing was agreed in writing, this policy applies.

How to start a return

Contact us through our Contact page with your order number. We'll confirm next steps and, where we're covering the return, provide shipping instructions.